Return & Refund Policy

Returns & Exchanges

Due to the personal nature of bedding products, all OneSheep pillow sales are final and cannot be returned or exchanged.

We encourage you to review product details carefully before purchasing. If you have questions about which OneSheep pillow is right for you, please contact us at hello@onesheep.co before placing your order.

Damaged, Defective or Incorrect Items

We stand behind the quality of every OneSheep product.

If your order arrives damaged, defective, or you receive an incorrect item, please contact hello@onesheep.co within 7 days of delivery with your order number and photographs of the item and packaging.

If we determine that your item is damaged, defective, or incorrect, we will arrange an appropriate replacement or other resolution at no additional cost to you.

Pillowcases

For hygiene reasons, opened or used pillowcases are final sale.

If you want to allow unopened pillowcase returns, I'd make this slightly more customer-friendly:

Unopened and unused pillowcases in their original packaging may be returned within 14 days of delivery. Customers are responsible for return shipping. Original shipping charges are non-refundable.

Order Cancellations

Orders may be cancelled before they have entered fulfillment. Once an order has been processed or shipped, it cannot be cancelled.

To request a cancellation, contact hello@onesheep.co as soon as possible. We cannot guarantee that a cancellation request can be accommodated.

Refunds

Approved refunds, where applicable, will be issued to the original method of payment. Processing times may vary depending on your financial institution.

Contact

Questions regarding an order, damaged product, or this policy can be directed to:

OneSheep, Inc.
hello@onesheep.co