Refund policy

Refund Policy

Pillows

Due to the personal nature of bedding products, all OneSheep pillow sales are final and cannot be returned or exchanged.

If your pillow arrives damaged, defective, or incorrect, please contact hello@onesheep.co within 7 days of delivery with your order number and photographs of the product and packaging.

If we determine that your item is damaged, defective, or incorrect, we will arrange an appropriate replacement or refund at no additional cost to you.

Pillowcases

Unopened and unused pillowcases in their original packaging may be returned within 14 days of delivery.

For hygiene reasons, pillowcases that have been opened, used, washed, or removed from their original packaging are final sale and cannot be returned or exchanged.

Customers are responsible for return shipping costs. Original shipping charges are non-refundable.

If your pillowcase arrives damaged, defective, or incorrect, please contact hello@onesheep.co within 7 days of delivery so we can make it right.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery and contact us within 7 days if an item is damaged, defective, or incorrect.

Please include your order number, a description of the issue, and photographs of the item and packaging so we can evaluate the issue and provide an appropriate resolution.

Returns

Before returning an eligible item, please contact hello@onesheep.co. Returns sent without prior authorization may not be accepted.

Eligible returns must be sent in their original condition and packaging. Customers are responsible for return shipping unless the item was damaged, defective, or incorrect.

Refunds

Once an eligible return has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method. Please allow additional time for your bank or credit card provider to process and post the refund.

Original shipping charges are non-refundable except where required by law or where the return results from an error by OneSheep.

Order Cancellations

If you need to cancel an order, contact hello@onesheep.co as soon as possible.

We will make reasonable efforts to accommodate your request. Once an order has entered fulfillment or shipped, it can no longer be cancelled.

Contact

For questions regarding returns, refunds, or an existing order, please contact:

OneSheep, Inc.
hello@onesheep.co