Shipping policy

ORDER PROCESSING

We process and ship orders as quickly as possible. Once your order is placed, you have one hour to request a cancellation or address update — please email hello@onesheep.co promptly. While we'll do our best to accommodate your request, changes cannot be guaranteed after this window.

Please allow 1–2 business days for processing and fulfillment. This applies to all orders, including those with expedited shipping. You'll receive a shipping confirmation with tracking details as soon as your order is on its way.

PRE-ORDERS

Shipping for current pre-orders begins mid-September 2026. Pre-orders placed before that date will ship once inventory is available.

FLAT RATE SHIPPING

We offer $8 flat rate standard shipping to all US states, plus an expedited option available at checkout.

DOMESTIC SHIPPING RATES AND ESTIMATES

Shipping charges are calculated and displayed at checkout based on your selected delivery method. Standard shipping rates apply to all domestic orders within the US.

INTERNATIONAL SHIPPING

Calculated shipping rates are displayed at checkout. Your order may be subject to import duties and taxes (including VAT), incurred once your shipment reaches its destination. OneSheep is not responsible for these charges — they are the responsibility of the customer.

REFUNDS, RETURNS AND EXCHANGES

Because our pillows are intimate by nature, we're unable to accept returns of used items. If a pillow has been gently used and is no longer right for you, we encourage passing it on through donation to someone who may benefit from a better night's rest.

Should you discover a manufacturing fault, we will make it right — either by arranging a replacement or issuing a full refund to your original payment method. To help us resolve the matter efficiently, please send a brief description and photos of the issue along with your order number to hello@onesheep.co.

For any further questions, please contact us at hello@onesheep.co.

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