Shipping Policy

Order Processing

Orders are typically processed within 1–3 business days after purchase. Orders placed on weekends or holidays will begin processing on the next business day.

Once your order has shipped, you will receive a confirmation email with tracking information.

During product launches, holidays, or periods of high order volume, processing times may be slightly longer.

U.S. Shipping

OneSheep ships throughout the United States.

Available shipping methods and applicable shipping charges will be displayed at checkout before you complete your purchase.

Delivery times provided by shipping carriers are estimates and are not guaranteed. Once an order has been transferred to the carrier, delays caused by the carrier, weather, service disruptions, or other circumstances outside of OneSheep's control may affect delivery.

International Shipping

OneSheep ships to select international destinations. Available destinations and shipping rates will be displayed at checkout.

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not included in the product price or shipping charge paid to OneSheep.

Customs processing may also affect estimated delivery times.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact hello@onesheep.co as soon as possible. We will make every effort to update the address before fulfillment, but changes cannot be guaranteed once an order has been processed or shipped.

Lost, Stolen or Missing Packages

If tracking indicates that your package has been delivered but you cannot locate it, please first check the delivery area, surrounding property, household members, neighbors, building management, or other locations where the carrier may have left the package.

If your package appears to have been lost in transit, please contact hello@onesheep.co with your order number so we can assist you in investigating the shipment with the carrier.

OneSheep is not responsible for packages lost or stolen after confirmed delivery to the shipping address provided at checkout. However, we will make reasonable efforts to assist with carrier claims or delivery issues.

Damaged Shipments

If your order arrives damaged, please contact hello@onesheep.co within 7 days of delivery and include your order number and photographs of the product and shipping packaging.

We will review the issue and arrange an appropriate replacement or resolution for qualifying damaged shipments.

Preorders

If an item is identified as a preorder at the time of purchase, the estimated shipping timeframe will be provided on the applicable product page or during checkout.

Estimated preorder dates are provided in good faith but may change due to manufacturing, freight, customs, or other circumstances outside of our control. We will communicate material changes to the expected fulfillment timeline when appropriate.

Contact

For questions regarding shipping or an existing order, please contact:

OneSheep, Inc.
hello@onesheep.co